http://www.chrispearson.org/pages/articles/teamwork/SMT_Comms.asp
08h40
Friday, 21. November 2008

COMMUNICATION

A team has two responsibilities when it comes to communication:

  • To keep confidential that which should be confidential
  • To communicate to the organisation

What? Let's look at the expectation we have for the team
 

Define targets The team agrees a set of targets based on the team's initial remit The targets are published: These are what the organisation are buying from the team
Assess ideas The team come up with ideas on how the targets can be hit These ideas are the musings of the team. They are private
Make decisions The team select ideas, methods and options. KPIs are defined The way the decisions are made is private: What decisions have been made is public
Plan tasks The team decide what to do and when The plan affects everyone and it's public property
Implement solutions The implementation should follow the plan and their progress monitored through their KPIs The implementation should follow the public plan but how it's done is the team's business
Measure success The implementation's success is measured through the achievement of plan The results are public property - It is these results by which the organisation should judge the team
 
These are the same criteria that we looked at in
What makes a good team?

Internal communications

The team must also ensure that communication between its members is effective, especially when team members are based in different departments or at different geographic locations.


It's fairly obvious - especially in a large organisation - that team members can't go around passing on relevant information, one-to-one to everyone. But is is important that this information is made available to everyone it concerns.

Some methods push information towards people: Newsletters, briefing sessions and the like. Some allow the audience to pull information, like web sites. A mixture of both is probably best, since no-one likes to be told what to do all the time but you can't always rely on your audience making the effort to seek out your material.

But only by making the material relevant, interesting and worthwhile can you be fairly sure that its recipients will take notice and actually remember any of it!

In the current technological climate every team should have a web site. This can be available on the company's internal network (an intranet site) or on the internet, either a public site or a registered-users-only site.

Neither of these options need cost any significant amount - with team members providing the content the site should cost no more than £500 to set up (much less and it's still viable!) and less than £150 a year to run, even if it's hosted by a third-party, on the internet. See the technology page for more detail on these aspects of team communication.

 A web site should be
a
key resource
 
 
   

A web site is also a valuable collaboration tool for team members. With easy-to-use content management, a web site can become a repository for all the team's resources and reference material.

To support this page there is a review of communications options in Communicating: The media 
Other pages of this article    
Main article What makes a good team? Technology and the team Benefits of SMT

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copyright ©2000 - 2008 Chris Pearson