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BUSINESS PROCESSES
AND TECHNIQUES
Index to the business process
area: Techniques and methods
for both business and personal use
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What is a business process? A business process is a group of tasks or activities which operate together - or interoperate - to achive a goal. Examples are sales order processing and production planning. Any business process may involve people who work in different disciplines - sales department, customer services and finance, perhaps - in which case the process if often called cross-functional. A business process describes all the aspects of achieving a specified goal wherever they may be done and irrespective of the perceived functional area of the person or people doing them. Improving business processes means understanding how an organisation works and implementing process designs which achieve their goals in the best possible way: Preferably the right way. (There are arguments about whether trying to work the best way is the same thing as striving for the right way but we won't get into that here. We're looking at achieving the best outcome, anyway!) It also involves implementing new technques, possibly importing them from elsewhere. Considering the way individuals tackle tasks, it is appropriate that techniques to make people more effective should be included in this section. |
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| This area contains items covering techniques - Techniques which will assist in understanding business processes and their design - Others to help in getting the job done. A lot depends on the people! Some techniques are obviously applicable to the workplace but others are useful personal tools, too. Some of the items in other areas - like the article on self-managed teams, for instance, or the one on facilitation - could easily be classified as belonging in this category - The page list is an index to all areas. | ||||||||||||
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